Refund policy

Change of Mind Returns
We offer a 14-day change-of-mind return policy. You have 14 days from receiving your order to request a return. Items must be unused, unworn, with tags attached and in their original packaging.

Faulty, Damaged or Incorrect Items
Please contact us as soon as possible if your item arrives faulty, damaged or incorrect so we can resolve the issue. Your rights in relation to faulty or defective products are provided under the Australian Consumer Law and are not limited to our 14-day change-of-mind return period.

To start a return, you can contact us at info@wonderandwill.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@wonderandwill.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Pre-orders
Pre-order items are specifically ordered or reserved on your behalf. Once a pre-order has been placed, we are unable to offer cancellations, returns or refunds for change of mind. This does not affect your rights under Australian Consumer Law where an item is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wonderandwill.com.